Support

Find the right path for installation, access, billing, and account help.

Version: 0.1.0-prelaunch. Last revised: 2026-07-29. Pre-launch support content. The established support mailbox and handling process require the verification in issue #107 before public checkout opens.

Install and update

Download the Windows desktop app from Downloads. Use the supported AppInstaller route for updates.

Trials, activation, and devices

Start a trial or manage a named seat in the customer portal. Keep an activation key private. You can view and deactivate registered devices from the portal.

Billing and cancellation

Open the Stripe customer portal from billing to manage a paid subscription. Read the refund policy before requesting a refund.

Account and exceptional transfer

Eligible accounts can be deleted in account settings. For an exceptional paid-seat transfer, contact support@lundholm.io with purchase evidence. Trials are never transferred.